GivEnergy

Privacy Policy Details

Last Updated: 15 January 2026

Welcome to GivEnergy. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how GivEnergy ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website at www.givenergy.cloud or interact with our services.

We design and manufacture green energy storage systems, including home and commercial battery storage solutions. This policy applies to all individuals who access our website, use our products and services, or otherwise engage with us, including homeowners, businesses, and installers.
Please read this Privacy Policy carefully to understand our practices regarding your personal data.

For the purposes of applicable data protection legislation, the data controller is:
GivEnergy

Website: www.givenergy.cloud

If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in Section 14 of this policy.

We may collect and process the following categories of personal data:

3.1 Information You Provide to Us

• Identity Data: Name, title, username, or similar identifier
• Contact Data: Email address, telephone number, postal address
• Account Data: Login credentials and account preferences
• Transaction Data: Details of products and services you have purchased from us
• Communication Data: Records of correspondence, enquiries, and feedback
• Professional Data: Business name, job title, installer credentials, and training records (where applicable)

3.2 Information We Collect Automatically

• Technical Data: IP address, browser type and version, operating system, device information, time zone settings, and platform
• Usage Data: Information about how you use our website, products, and services
• Location Data: General geographic location based on your IP address
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 11)

3.3 Information from Third Parties

• Data from our network of installers and business partners
• Information from analytics providers
• Data from publicly available sources

We collect personal data through the following means:

• Direct interactions: When you complete forms on our website, create an account, request a quote, subscribe to our newsletter, register for installer training, contact our customer service team, or otherwise communicate with us
• Automated technologies: As you navigate our website, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar technologies
• Third parties: We may receive personal data from our installer network, business partners, analytics providers, and publicly available sources

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

We use your personal data for the following purposes:

6.1 Service Delivery

• To provide, maintain, and improve our products and services
• To process and fulfil orders and transactions
• To manage your account and provide customer support
• To deliver installer training programmes and certifications
• To monitor and manage energy storage system performance (where applicable)

6.2 Communication

• To respond to your enquiries and requests
• To send important service updates and notifications
• To provide technical support and assistance
• To send marketing communications (where you have consented or where we have a legitimate interest)

6.3 Business Operations

• To analyse website usage and improve user experience
• To conduct research and development
• To maintain the security and integrity of our systems
• To comply with legal and regulatory requirements

6.4 Marketing

• To send promotional materials about our products, services, and events
• To personalise content and advertisements
• To measure the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

We may share your personal data with the following categories of recipients:

7.1 Service Providers

Third-party companies that provide services on our behalf, including:

• Payment processors
• IT and cloud hosting providers
• Customer relationship management platforms
• Marketing and analytics services
• Logistics and delivery partners

7.2 Business Partners

• Approved installers within our network (to facilitate product installation and support)
• Distribution partners

7.3 Professional Advisers

• Legal, accounting, and other professional advisers as necessary

7.4 Legal and Regulatory Bodies

• Government authorities, law enforcement, or regulators when required by law or to protect our legal rights

7.5 Corporate Transactions

• In connection with any merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the relevant third party

We require all third parties to respect the security of your personal data and to process it in accordance with applicable law. We do not sell your personal data to third parties.

As we operate internationally, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA).

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Transfers to countries with an adequacy decision from the UK Government or European Commission
• Standard Contractual Clauses approved by the UK Information Commissioner's Office or European Commission
• Other legally recognised transfer mechanisms

You may request further information about our international data transfer safeguards by contacting us.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The nature and sensitivity of the personal data
• The purposes for which we process the data
• Applicable legal, regulatory, and contractual requirements
• Our legitimate business interests

Generally, we retain:

• Customer account data for the duration of the customer relationship plus seven years
• Transaction records for seven years from the date of the transaction
• Marketing data until you withdraw consent or opt out
• Website usage data for up to two years

Under applicable data protection legislation, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within one month, unless the request is complex, in which case we may extend this period by a further two months.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit www.ico.org.uk for more information.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content.

11.1 Types of Cookies We Use

11.2 Managing Cookies

You can manage your cookie preferences through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may affect website functionality.

For more detailed information about the cookies we use, please refer to our separate Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and testing
• Staff training on data protection and security
• Incident response procedures

While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately, and we will take steps to delete such information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GivEnergy
Website: www.givenergy.cloud
We aim to respond to all enquiries within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice on our website or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

16.1 For Installers

If you are a member of our installer network, we may process additional personal data related to your training, certifications, and business activities with GivEnergy. This data is processed in accordance with the terms of our installer agreements and this Privacy Policy.

16.2 For Business Customers

If you represent a business customer, we may process personal data of your employees or representatives who interact with us. Please ensure that such individuals are informed about our data practices as described in this Privacy Policy.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

GivEnergy – Energy Shouldn't Cost the Earth